Frequently Asked Questions
Everything you need to know about shopping with Dutchies.
What are your shipping times and costs?
We offer standard shipping across the country. Orders are typically processed within 1-2 business days, with delivery taking 3-5 business days. Shipping costs are calculated at checkout based on your location and order weight.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
What is your return policy?
Dutchies offers a 30-day return policy for most items. Products must be in their original packaging and in unused condition. Please visit our Returns Portal to start a request.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our customer support team via live chat or email.
Are your products covered by a warranty?
Yes, many of our retail products come with a manufacturer's warranty. Specific warranty details can be found on individual product pages or by contacting our support team.